Refund Policy

Refund eligibility depends on the specific service category and the stage at which cancellation occurs. Services that involve statutory filings or government submissions have specific refund terms due to regulatory requirements. Professional fees for work already completed or in progress are generally non-refundable. Refund requests must be submitted within 30 days of the service completion date or billing date, whichever is earlier. Requests submitted beyond this period will not be entertained unless accompanied by a satisfactory explanation accepted by our billing team.

• Refund requests must be submitted within 30 days of service completion date or billing date
• Services involving statutory filings have specific refund terms due to irreversible government submissions
• Professional fees for completed or in-progress work are non-refundable regardless of service outcome
• All refund requests must be submitted in writing through official channels (billing@bizeneed.in)
• The account holder who made the payment must submit the refund request; third-party requests will not be entertained
• Subscription-based services may be eligible for pro-rated refunds of unused months upon cancellation before renewal
• Cancelled subscriptions will remain active until the end of the current billing period

To request a refund, submit a written request to billing@bizeneed.in with your order or invoice number, service details, and the reason for your request. Our billing team will review your request within 3-5 business days and you will receive an email confirmation of the decision. If approved, the refund will be processed to the original payment method. Refunds for bank transfers, UPI, and card payments will be initiated within 10-15 business days of approval. Please note that the time taken for the amount to reflect in your account depends on your bank or payment provider.

• Submit a written request to billing@bizeneed.in with your order/invoice number and service details
• Include a clear reason for your refund request along with any supporting documentation
• Our billing team reviews all requests within 3-5 business days of receipt
• Approved refunds are processed within 10-15 business days to the original payment method
• You will receive an email confirmation of the refund decision and transaction reference
• For subscription services, pro-rated amounts are calculated from the date of cancellation request
• Refund amounts will be credited back to the original payment source used during the transaction

Once a refund is approved, the processing timeline varies by payment method. For credit/debit card payments, the refund is initiated within 10-15 business days and reflects in your account within 5-10 additional business days. For UPI, net banking, and wallet payments, the refund is typically processed within 10-15 business days. The refund status can be tracked through your bank or payment provider. Subscription refunds are pro-rated for the unused portion of the subscription period and processed at the time of cancellation confirmation.

• Refund review period: 3-5 business days from the date of request submission
• Refund processing initiation: 10-15 business days from approval
• Bank reflection for card payments: additional 5-10 business days from processing
• Bank reflection for UPI/net banking: additional 3-7 business days from processing
• Subscription refunds are pro-rated for unused months from the cancellation date
• GST collected on professional fees will be adjusted in accordance with GST regulations
• Refund status can be tracked using the transaction reference sent via email

The following items and circumstances are generally non-refundable under any circumstances, unless otherwise agreed in writing by Bizeneed's management: government fees, duties, and statutory charges already paid to regulatory authorities; professional fees for work already completed or in progress; services rejected due to client-provided incorrect or incomplete information; services where the outcome depends on third-party approval or regulatory discretion; and promotional or discounted services unless otherwise specified at the time of purchase. No refunds will be issued for services partially consumed or where substantive work has been performed.

• Government fees, duties, stamp charges, and statutory charges already remitted to regulatory authorities
• Professional fees for work already completed or substantially in progress at the time of cancellation
• Services rejected by government authorities due to incorrect or incomplete information provided by the client
• Services where the outcome depends on third-party approval, regulatory discretion, or government processing timelines
• Promotional, discounted, or bundled services unless a specific refund guarantee was offered at purchase
• Priority processing fees or expedited service charges once the accelerated service has been initiated
• Add-on services or value-added features purchased alongside primary services
• One-time setup fees, onboarding charges, or account opening fees
• Third-party charges for document attestation, notarisation, or courier services already incurred
• Cancellation fees applicable when services are cancelled after the free cancellation window

If you are not satisfied with the outcome of your refund request, you may escalate the matter to our senior billing team by replying to the original decision email. If the dispute remains unresolved after escalation, the matter shall be governed by the dispute resolution provisions in our Terms of Service. All refund decisions made by our authorised personnel are final, subject to the escalation process described herein. We are committed to resolving all legitimate refund concerns in a fair and timely manner.

• Unsatisfactory refund decisions may be escalated to the senior billing team within 7 days of the original decision
• Escalation requests must include the original refund request details and grounds for reconsideration
• The senior billing team will review escalated requests within 5 business days and communicate a final decision
• All refund decisions by authorised personnel are final, subject only to the escalation process
• Unresolved disputes shall be governed by the dispute resolution provisions in our Terms of Service
• For escalations, reply to the original refund decision email with the subject line: Refund Escalation - [Invoice Number]